Business Challenge

JouleiQ is a company that developed a wireless lighting system based on bluetooth communication for large scale deployments. These hardware and software solutions deliver efficient lighting experiences; energy management for facilities that enable the integration and management of new lighting fixtures with existing infrastructure through a simplified process of installation.

JouleiQ reached out to Twist Open UX to design a tablet app for electrical contractors to install lighting networks in large spaces.

Twist Open UX

UX & UI Design

Translating New Technology


Over several interviews with stake holders and the engineering team at JouleiQ we were able to slowly break down the bluetooth mesh networking standard. This powerful low-power radio technology for connected lighting was an extremely new and developing technology for customers who work with sensors and controls. Without any references, our biggest challenge was to overcome the unfamiliarity and newness of it while translating the technological paradigm to develop a consumable product.

The tablet app was designed for electrical contractors to install wireless lighting system for large scale deployments.
The tablet app was designed for electrical contractors to install wireless lighting system for large scale deployments.

Designing Workflows

We first designed the entire system from a design thinking and service design stand point. Since there was no understanding of the workflows around it, we had to imagine the sequence of tasks that processed specific data and eventually think of how the application would be placed in it. Our options for testing the ongoing development of the app were limited; our only reference was the feedback loop received from the clients who continuously tested the design with potential customers.

The tablet app was designed for electrical contractors to install wireless lighting system for large scale deployments.
We had to understand the bluetooth mesh networking technology and design the workflows from a service design and design thinking perspective.

The tablet app was designed for electrical contractors to install wireless lighting system for large scale deployments.

Outcome

We designed an experience we could map to the end user - electrical contractors who did not understand wireless signal routing and bluetooth mesh networks. The interface was designed to help them breakdown a very large work site into physical spaces within which they could set up lights and sensors. The underlying technology was kept hidden for the most part and whenever technological paradigms had to be respected we ensured that the user was guided suitably to follow the protocols.

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